Text messaging cell phones and computers means more demands for instant responses in communication. The Web raises the bar for marketing excellence and puts constant pressure on business to grab the customer before the competition. The flattening of the world pushes industry to...

After presenting my program – IMAGINE THAT! to a sales team from a major pharmaceutical company, my wife and I were asked to join them for dinner. After some wonderful dialogue about the program, my wife asked the eight people in attendance question....